Discover the top 5 reasons customers return products—from size issues to bracketing—and learn how to prevent them. Backsy helps merchants reduce returns and improve customer experience.
Online Returns in 2024: A Record $743B Problem
Online returns hit a record $743B in 2024, costing retailers profits and harming the environment. Discover why returns are rising and how brands like Backsy are turning this challenge into opportunity.
Case Study: How StyleHub Cut Return Rate by 30% with Return App
Discover how StyleHub cut return rate by 30% and doubled exchanges using Backsy — the return app that turns refunds into repeat customers.
Interview with Backsy Founder Tony Vu: Solving the “Where Is My Order” Challenge
Discover how Tony Vu, founder of Backsy, built a post-purchase platform to help Shopify merchants cut WISMO tickets, streamline returns, and boost customer loyalty. Real stories, real impact.
Weekly E‑commerce Roundup – Week 2 (June 2025)
Catch up with Week 1 of June 2025’s top e-commerce insights: FedEx drone trials, Shopify’s integrations with Braze and Roblox, rising return rates, and actionable tips from Backsy.
Post-Purchase Experience 2025: Trends and Opportunities
Discover the latest trends shaping post-purchase experiences in 2025—from same-day delivery to personalized conversational tracking. Explore how SMEs can leverage these trends effortlessly with Backsy.
Why Shopify Stores Should Focus on Order Tracking: Building Loyalty and Reducing WISMO Complaints
Discover why adding order tracking to your Shopify store is a game-changer. Learn how it reduces WISMO complaints, increases repeat purchases, and boosts customer trust. Get started today!
Branded Customization: Build Trust & Loyalty Through Every Return with Backsy
Your return portal is more than a utility. It’s a brand touchpoint—and with Backsy’s Branded Customization features, you can turn every exchange or return into a consistent, premium, and on-brand customer experience.
