The Pro Plan ($49/month) includes automatic returns approval, in-app tracking, store credit refunds, advanced return methods, printerless QR-code returns, general eligibility rules, and access to 3 shipping carriers + USPS.

Absolutely! You can switch plans at any time directly from your dashboard. Changes take effect immediately, and billing will be prorated.

Yes! We offer a 7-day free trial for all paid plans. You can also book a personalized demo to see how Backsy works with your store.

No. Backsy has zero setup fees and no hidden costs. What you see is exactly what you pay.

Backsy is designed for full customization, multilingual support, and smart automation — ideal for both small Shopify stores and large-scale enterprises. It supports refunds via discount codes, store credit, bank transfers, and more.

Yes! On Premium and Enterprise plans, Backsy allows you to embed the return page directly into your website for a seamless branded experience.

We accept major credit/debit cards and Shopify Billing. For Enterprise clients, we also support custom invoicing.

Yes. Backsy supports international return logistics and can integrate with multiple carriers across countries. Carrier support expands with higher-tier plans.

Backsy works with all standard Shopify themes and most major apps. For complex setups, our support team is ready to assist with custom integrations.

Yes! With our Enterprise plan, you can support partial returns, bundle returns, and instant exchanges, giving your customers full flexibility.

You can issue refunds as store credit, original payment method (manual), bank transfers, or even discount codes — all configurable in your settings.

Our team is here for you! Whether it’s setting rules, embedding widgets, or onboarding your team — we provide full support via chat, email, and demo calls.