Last updated: August 15, 2023
Backsy (“we,” “our,” or “us”) respects the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application (the “Backsy App”) and any related services. Please read this Privacy Policy carefully.
If you do not agree with the terms of this Privacy Policy, please do not access or use the application.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you to any changes by updating the “Last Updated” date of this Privacy Policy. You are encouraged to review this Privacy Policy periodically to stay informed. Continued use of the application following the posting of changes will be deemed acceptance of the revised policy.
Note: This Privacy Policy does not apply to any third-party platforms or services from which you access or install the Backsy App or make payments (e.g., Shopify, Google Play, or Apple App Store), which may collect and use your data separately.
1. Collection of Your Information
We may collect information about you in several ways:
Personal Data
Includes your name, email address, phone number, business information, and other identifiers you voluntarily provide, including when:
- Submitting return/exchange requests
- Contacting customer support
- Completing surveys or feedback forms
Derivative Data
Information automatically collected by our servers when you use the App, including:
- IP address
- Browser type and version
- Device type
- Time zone
- Click activity and navigation behavior
Financial Data
Payment-related data (e.g., card type, billing address) collected when purchasing services or using paid features. We do not store full payment details—these are securely handled by payment processors such as Stripe or PayPal.
Geo-Location Information
We may collect location data via IP or, with permission, from your device to support logistics and return tracking features.
Social Login & Network Data
If you choose to link your Backsy account to third-party social networks (e.g., Facebook, Google), we may collect profile information according to the permissions you grant.
2. Use of Your Information
We use your information to:
- Provide, operate, and manage the Backsy App and related services
- Facilitate returns, exchanges, and logistics
- Communicate important updates and notifications
- Deliver customer support
- Process payments and refunds
- Improve user experience through analytics
- Send marketing communications (with your consent)
- Enforce our terms and protect against fraud
3. Disclosure of Your Information
Your data may be shared under the following conditions:
Legal Compliance & Protection
We may disclose personal information as required by law or to protect rights, safety, or legal obligations.
Service Providers
Third-party vendors assisting with hosting, analytics, payments, customer support, and other services may access your data under confidentiality agreements.
Marketing
With your explicit consent, we may share anonymized or general usage data with partners for promotional purposes.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of business continuity.
4. Tracking Technologies
We use cookies, web beacons, and tracking scripts to:
- Analyze user behavior and improve product features
- Enable login sessions and user personalization
- Deliver interest-based advertising (optional)
You may opt out via your browser settings or through third-party tools like:
5. Third-Party Services and Links
The App may contain links or integrations with third-party websites, tools, or services (e.g., Shopify, shipping providers). We are not responsible for their privacy practices. Please review their respective policies before submitting personal data.
6. Security of Your Information
We implement administrative, technical, and physical security measures to protect your data. However, no system is completely secure. Use Backsy at your discretion and never share sensitive data unless necessary.
7. Data Retention
We retain your personal data only as long as necessary to fulfill our obligations to you, including:
- Legal, tax, or regulatory requirements
- Security and fraud prevention
- Customer service and dispute resolution
8. Children’s Privacy
Backsy does not knowingly collect or solicit information from individuals under the age of 13. If we become aware that we have collected personal data from a child under 13 without verified parental consent, we will delete such information immediately.
9. Do-Not-Track Signals
At this time, our App does not respond to browser-based Do-Not-Track (DNT) signals.
10. Your Rights and Choices
Depending on your jurisdiction, you may have rights to:
- Access or update your data
- Request data deletion
- Object to or restrict data processing
- Withdraw marketing consent
To exercise these rights, contact us via the details below.
11. Contact Information
If you have questions, concerns, or data access requests related to this Privacy Policy, please reach out to our team at the following locations:
Hanoi, Vietnam
📞 +84 983 513 599
✉️ [email protected]
🏢 Viwaseen Tower, Nam Tu Liem District, Hanoi, Vietnam
HCMC, Vietnam
📞 +84 984 126 141
✉️ [email protected]
🏢 Lim Tower 3, District 1, Ho Chi Minh City, Vietnam
Singapore
📞 +84 984 126 141
✉️ [email protected]
🏢 16 Collyer Quay, #12-00 Income@Raffles, Singapore 049318
12. California Privacy Rights (if applicable)
If you are a California resident, you may request:
- A list of personal data disclosed for marketing in the past year
- The right to delete personal data we collected
- Information on how to opt-out of such disclosures
To submit a request, please email: [email protected] with the subject “California Privacy Request.”
Thank you for trusting Backsy. We are committed to protecting your privacy and supporting your business success.
