About Us - Backsy – Returns & Exchanges for Shopify

Discover Backsy and
What We Stand For

We believe returns are more than logistics — they’re opportunities to build trust, loyalty, and long-term revenue.
Backsy empowers Shopify brands to automate, personalize, and elevate every post-purchase moment.

Why You Should Choose Backsy

Backsy is the trusted return solution for fast-growing Shopify brands, delivering seamless, automated, and fully branded post-purchase experiences.
With a strong track record in boosting customer loyalty and reducing support load, we’re committed to helping merchants streamline operations, recover more revenue, and scale with confidence.

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More About Us

Ensuring Customer Satisfaction

At Backsy, we believe every return is a chance to build trust. That’s why we go beyond just software — we deliver reliable support, rapid improvements, and personalized onboarding to help your brand thrive.

Dedicated Support: Our friendly team is always ready to assist — fast, helpful, and human.
Built-In Feedback Loop: We constantly evolve based on real merchant insights. Your voice shapes our roadmap.
Transparent Updates: Stay in the loop with new features, improvements, and clear product communication.
Tailored Experience: From small stores to global brands, we adapt to your return workflows, brand identity, and customer needs.

Backsy didn’t just automate our returns — it turned them into a profit channel.
Our repeat purchase rate jumped 18% in 3 months.

<b>Ava Smith</b> <br/>COO of Luxematic Apparel

Ava Smith
COO of Luxematic Apparel

Unlock the Full Power of Post-Purchase with Backsy

Deliver a seamless return & exchange experience that builds trust and drives revenue.
From automating return flows to offering flexible refund options, Backsy helps modern Shopify brands reduce friction, save hours, and keep customers coming back

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