Bracketing — the rising trend of ordering multiple sizes to try and returning the rest — is reshaping online shopping.…
Behind every return is a story. A change of mind. A wrong size. A second thought. Backsy turns those moments into new opportunities to connect, care, and convert.
2700+ Reviews
Behind every return is a story. A change of mind. A wrong size. A second thought. Backsy turns those moments into new opportunities to connect, care, and convert.
2700+ Reviews
Unlock More Revenue with Smarter Exchanges
Turn refunds into exchanges with store credit or bonuses. Let customers self-serve — fully supports variant swaps and multi-currency.
Learn how exchanges boost revenue ➜
Full Return Policy Automation
Auto-approve, reject, or flag returns based on your rules. Set conditions by product, value, reason, or time — no code needed.
Set up your rules in minutes ➜
Integrated Reverse Logistics
Connect with your carriers and generate return labels automatically or manually. Easily restock returned items and sync statuses in real-time.
Track returns in real-time ➜
Backsy transforms your post-purchase process into a growth engine—automatically, seamlessly, and profitably. From streamlined workflows to smart refunds and insights, Backsy keeps customers happy and revenue secured.
Set rules by product, value, time, or reason. Backsy automates returns, refunds, exchanges, and restocking—no manual work.
Offer a fully customizable, multilingual return page with automated email/SMS updates to build trust and boost satisfaction.
Support refunds, store credits, or product exchanges. Automate based on status to speed up resolution and retain revenue.
Track reasons, costs, and trends in one dashboard. Make data-driven decisions to reduce churn and optimize return policies.
Explore flexible pricing tailored to your return volume, automation needs, and growth stage. Whether you’re starting small or scaling fast — Backsy grows with you.
Basic features and analytics
$9 per month
Streamline your returns process
$49 per month
Advanced flexibility and control
$199 per month
Bracketing — the rising trend of ordering multiple sizes to try and returning the rest — is reshaping online shopping.…
Backsy's new Automated Exchange Suggestions help you turn returns into retained revenue. Suggest the right size or product, reduce refunds,…
The EU is drafting new rules requiring online retailers to show return-related carbon emissions and offer a minimum 30-day return…
Streamline returns & exchanges with powerful automation, flexible conditions, and a seamless customer experience — built for Shopify brands.
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